PRICES & payments

 

All prices are in Australian dollars.

Exchange Rates: Your order will be charged in Australian Dollars at the displayed amount.
Etelage reserves the right to change pricing at our discretion and without notice.

Orders are by an e-mail confirmation with details of your purchase which is when our sales contract is made. The email message is automatically generated. Please check this confirmation email and contact us immediately if there are errors or changes that need to be made.
For all orders that are returned due to an incorrect address, you will charged a $20 repacking and postage fee for national orders. If your package is being delivered to a workplace, please include the business name so that it arrives promptly.

Acceptance of your order and completion of the contract between you and Etelage will be effective when we ship the goods to you.

Shipping

Most orders are despatched within 3 working days.
(During promotions and special events, the turnover period may be extended. Please note: we do not ship when we are at Craft and Quilt in third week of June and Stitches and Craft the second week of Feb.)

Customers are notified by email when the order is being shipped. The shipping time will vary depending on the destination of your parcel and the choice of shipping method.

    Regular Post parcels can take up to 10 working days in remote areas. (Australia)

    Express Australia Post satchels are delivered overnight to most postcodes, but make take longer to be delivered in remote areas.

Shipping internationally? We sure do!

Shipments outside the Australia are sent via Australia Post Air Mail. Minimum shipping time is 10 days.

International Taxes, Levies and Duties If you are not in Australia, we have no knowledge of, and no responsibility for, the laws in your country and there–fore will not bear any costs associated with our products entering your country. You are responsible for purchasing goods which you are law–fully able to import and for the payment of import duties and taxes of any kind levied in your country.

We take every precaution to ensure the safe arrival of your order. If the shipment is damaged, please contact the carrier.

Please go to auspost.com.au for all conditions and guarantees.

 

EMAIL CORRESPONDENCE


We do our best to correspond within 24 hours during business hours, Mon - Fri. Sometimnes it takes longer during busy periods of Christmas and during craft show times. (2nd week of Feb and 3rd week of June). Please bear with us and our small team who endeavour to meet the needs of all customers within a reasonable time.

DISCLAIMER

The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current. 
We reserve the right to change, modify, remove or substitute without notice any information shown on the site. Prices are subject to change without notice. 
We are human and sometimes we make mistakes. Where errors occur in pricing on the shopping cart system we reserve the right to rectify errors or alternatively not supply goods (ie if a price appears as zero in error which can occur when we are adjusting product listing).
You acknowledge that all measurements are approximate and that the reproduction of colours is as accurate as the photography and production process will allow.
Etelage and related parties, or any of their employees, do not make any warranty as to the accuracy and completeness of the information on the website and that any products or services will meet your requirements. Etelage reserves the right to change any detail on the website at any stage, including prices.

- LIMIT OF LIABILTY -

Etelage makes no warranty of any kind, expressed or implied, including the warranty of merchantability for any purpose. Buyer assumes all risks and liability for results obtained by the use of these products.

DIY Projects: The information the instruction sheet is presented in good faith, but no warranty is given, nor results guaranteed. Etelage disclaims all liability from any injury to anyone undertaking the construction of this project as a result of improper safety precautions.



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